FEBRUARY 2015 | MassTransitmag.com | Mass Transit |
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ANY TRANSIT SYSTEMS OPTI-
mize telecom costs with a private
branch exchange (PBX), a com-
pany-owned telephone system in
which users can communicate on
local lines, while sharing a limited
number of external phone lines. Te
PBX is owned and maintained by the transit
system rather than the telephone company.
PBX Benefits
• Cuts Costs: Te main purpose of a PBX
is to save the cost of requiring a line for
each user to the telephone company's
central ofce.
• Saves Time: In the past, receptionists
connected inbound and outbound calls
manually. Tis process wasted up to 45
seconds per call, but today connections
are made almost instantaneously via elec-
tronic call-routing present in PBX.
• Increases Efciency: An Internet-based
PBX system eliminates the need for long
distance service and is fexible and easy to
set up and maintain.
• Enhanced Conference Calling: Call
quality is better in a PBX system versus
a traditional telephone system, enabling
employees to enjoy better, clearer confer-
ence calling.
• Easy to Expand: A PBX phone system pro-
vides an intuitive interface and is easy to
expand as business needs change.
PBX Components
• Te PBX's internal switching network
• Microcontroller or microcomputer for ar-
bitrary data processing, control and logic
Maximize the Power
Behind Your PBX
M
CUTS COSTS
SAVES TIME
INCREASES EFFICIENCY
by Jennifer A. Eirich
and JD Beck
Looking at a PBX
system and how it
is maintained for
optimum efciency.
ENHANCED CONFERENCE CALLING
EASY TO EXPAND
Benefits
at a glance
iStock